Contact Us for Assistance!

If you have any questions, we are happy to answer them via phone or email.

Custom Support:
sales@ohsobello.co.uk

Delivery & Returns

A flat rate of £3.95 is charged for UK Standard delivery. Your order will be shipped through Royal Mail. We aim to dispatch items for delivery within 3-5 working days. If this is not possible we will contact you.
UK – £3.95 delivery will normally take between 5-10 days.
EU – £10.99 delivery will normally take between 5-10 working days.
Rest of the World Delivery – £12.99 delivery will normally take up to 5-10 working days.
EXPRESS DELIVERY £7.99 3-5 working days, DPD/FedEx.

If for any reason you are not completely happy with your purchase, we will happily accept a return for an exchange or full item refund.
(PLEASE NOTE WE DO NOT ACCEPT RETURNS ON LINGERIE.)

Returned items must be received within 14-days of receipt for UK orders and within 30 days of receipt for international orders.

Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition – this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
We must receive your return within 14 working days from the date you receive your items. Items returned after this date will be returned back to you and will not qualify for a refund or an exchange. Items must be returned back in original packaging and condition with tags not removed and no signs of being worn. We hold the right to withdraw a refund if items are returned in a non resellable condition
Please fill-in and include the returns form by emailing our returns team, along with your returned item to enable us to identify you and process your return as quickly as possible.
If this is not present, a written note with all your details will suffice!
We always recommend returning your items via a recorded service as we unfortunately can’t be held responsible for any items that do not reach us.

We aim to process all returns within 3-5 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. All refunds will be processed through PayPal.
Return shipping costs must be paid by the customer. If you would like an exchange please contact us by email.
We’re unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we’re also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.